Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag a brand for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and typically reply within a few working days, though busier periods can mean a slightly longer wait.
When you write to us, it helps to include:
- The name of the casino your message relates to, if applicable
- Whether your query is about a review, a bonus offer, or something else on the site
- Any relevant dates or screenshots if you're reporting an error
What we can help with
We're an independent comparison site, so our team can assist with editorial matters rather than account-specific issues. That includes:
- Corrections or updates to information on a casino listed on our Non GamStop Casinos 2026 page
- Feedback on how we rate and rank operators
- General questions about how casinos not on GamStop work
- Suggestions for brands or topics you'd like us to cover
What we can't help with
We don't hold customer accounts, process deposits or withdrawals, or manage bonus claims — those matters sit entirely with the individual casino, not with us. If you have a query about a deposit, a bonus that hasn't credited, or account verification, you'll need to contact that casino's own support team directly, usually via live chat or email listed on their site.
Similarly, if you're concerned about your own gambling and are looking to self-exclude, our Responsible Gambling page covers the options available, including how self-exclusion works outside the standard scheme.
Before you write in
A few questions are common enough that you may find the answer faster elsewhere on the site:
| Question | Where to look |
|---|---|
| How were these casinos rated? | See our Non GamStop Casinos 2026 guide for our ranking approach |
| Who runs this site and why? | Our About Us page explains our background and approach |
| How does self-exclusion or responsible play work? | Covered on our Responsible Gambling page |
| What are the site's usage rules? | See our Terms and Conditions |
A note on commercial relationships
Some of the casinos featured on this site pay us a commission when a reader signs up through a link on our pages. This never decides how a brand is rated or where it appears in our rankings — our editorial judgements and any correspondence with our team are handled independently of those arrangements.
Getting the most useful response
If you're reporting an error on a listing — an offer that's changed, a rating you disagree with, or a detail that's gone out of date — the fastest way to a fix is a clear, specific email with the casino name and the exact detail in question. General enquiries about the industry, such as how casinos not on GamStop operate compared with UK-licensed sites, are also welcome, though for in-depth reading on that topic our main guide will usually cover it in more detail than an email reply can.
We're a small editorial team, not a call centre, so please bear with us if a reply takes a little longer during busy periods. Every message is read, and we'll always try to point you in the right direction even where we can't resolve something ourselves.